Recommendations

After evaluation the processes of QuikView we offer the following suggestions to improve work flow and information sharing:

• We propose to make the T-Mobile's MIS system more accessible to customers in order to make changes to general information without speaking with a T-Mobile representative. By making this change, it will outsource a portion of these labor costs to the customer, therefore; creating a decrease in T-Mobile's labor cost while giving the customer a more convenient method of managing their wireless service. 
• T-Mobile's QuikView system should obtain an Auto Save button to prevent future Internet issues.  Currently any information being entered in to QuikView is lost if there is an interruption of Internet service or if there is an issue with any of the systems to which QuikView is connected. An Auto Save feature would be a simple addition to their back up and recovery security protocols ensuring the most up to date  data and preparing for faulty service issues.
  
• T-Mobile consists of silos between the retail outlets and the inventory department as well as the internal sales department. Currently, retail outlets have to call a corporate representative to obtain customer specific pricing based on credit history. While it is understandable from a security standpoint to limit access to these departments to outside vendors, it slows the sales and customer service process.  In order to connect these departments we suggest a chat feature should be added to QuikView, ensuring security but allowing the retail stores to continue servicing the customer without the interruption of a phone call.  Also, in keeping with the cost saving strategy, an online chat would also lower  T-Mobile's telephone bill costs between the retail store and corporate offices.